STANDARD CANCELLATION POLICY

• Pocono Biking reservations canceled more than 10 days before your trip may be rescheduled or fully refunded.
• Pocono Biking reservations canceled within 10 days of the trip date may be rescheduled or converted to a digital raincheck voucher (delivered via email) equal to the dollar amount paid by guests. Digital rainchecks are valid for 2 years.
• All Pocono Biking reservations canceled within 2 days of the trip date will have a $10.00 rebooking fee deducted from their digital raincheck. This includes no-shows, day-of-trip cancellations, and late arrivals who cannot bike. For example, if your trip is on a Saturday, you would need to cancel by Wednesday (end of business day) in order to avoid the $10.00 raincheck deduction.
• Although extremely rare, all reservations canceled by Pocono Biking can be rescheduled, receive a digital raincheck voucher, or be fully refunded.  It’s your choice!

PRIVATE TRIP CANCELLATION POLICY

• Pocono Biking reservations for private trips canceled more than 10 days before your trip date may be rescheduled or fully refunded.
• Pocono Biking reservations for private trips canceled within 10 days of the trip date may be rescheduled or have a digital raincheck voucher issued via email. Digital raincheck vouchers will be issued within 7 to 10 business days after your originally scheduled trip date. Digital raincheck vouchers are equal to the dollar amount paid and are valid for 2 years.
• All Pocono Biking reservations for private trips canceled within 2 days of your trip date will have a $10.00 rebooking fee deducted from their digital raincheck voucher. For example, if your trip is on a Saturday, you must cancel by Wednesday (end of business day) to avoid the $10.00 raincheck deduction.
• Private groups that show up with less than 10 people present OR cancel completely (without rebooking) within 2 days of their trip date will forfeit all money paid for the first 10 people. They will receive a digital raincheck for any paid bikers after the first 10 paid people (starting at 11 and up paid bikers). This includes no-shows, day-of-trip cancellations, and late arrivals who cannot bike.
• Although very rare, all private trip reservations canceled by Pocono Biking an be rescheduled, receive a digital raincheck voucher, or be fully refunded.  It’s your choice!

INN-TO-INN BIKE TOUR CANCELLATION POLICY

• There is a non-refundable deposit of $250/person to reserve a spot.
• The remaining balance is due 60 days before the trip start date. If you need to cancel for any reason, the cancellation must be in writing and mailed (or emailed) to us. Your refund amount will be determined based on the date we receive the written notice of your cancellation. See cancellation fee schedule below.
• If you cancel more than 15 days in advance, we can try to reschedule you on another trip date within one year. If we can not accommodate you on another trip date, standard cancellation fees apply. There will be no refunds or discounts given for arriving late or departing early.

Inn-To-Inn Bike Tour Cancellation Fee Schedule:

• 60+ days prior to departure: Full refund minus deposit or reschedule within one year
• 60-31 days prior to departure: Trip can be rescheduled to another trip date within one year or 50% refund
• 30-15 days prior to departure: Trip can be rescheduled to another trip date within one year or 25% refund
• 14 or less days prior to departure: No refund

2-DAY OVERNIGHT BIKE PACKAGE CANCELLATION POLICY

2-Day Bike Package reservations canceled more than 10 days prior to the trip date may be rescheduled, refunded in full, or converted to a digital raincheck (delivered via email) equal to the dollar amount paid by guests.  Digital rainchecks are valid for 2 years.

2-Day Bike Package reservations canceled 5-10 days prior to the trip date may be rescheduled or converted to a digital raincheck (delivered via email) equal to the dollar amount paid by guests.  Digital rainchecks are valid for 2 years.

2-Day Bike Package reservations canceled 0-4 days prior to the trip date can not be rescheduled and will not receive a refund or raincheck.