FAQ

Find out everything you need to know.

• How do we reserve our trip?

  We have plenty of Trek rental bikes and shuttles available. Advance reservations for bicycle rentals and trail shuttle services are strongly recommended and absolutely necessary for groups of 10 or more. While we do accept day of walk-ins, we cannot guarantee a bike rental or space on our shuttle services unless advance reservations have been made. Day of trip bikes and shuttle seats are given away on a first come, first served basis. For your convenience, we have two Pocono Biking locations that rent bikes and run shuttles. Don’t forget to check the locations page to confirm hours and other important information.

  Advance reservations can be made by calling us at 570.325.3656.

• What is your payment policy?

  Credit cards are accepted over the telephone, or you may send a check or money order. Payment in full must be received in order to make a reservation.

  If you are mailing payment, send to: Pocono Biking, 1519 State Route 903, Jim Thorpe, PA 18229. Mailed payments must be received 2 weeks prior to your trip date. Don’t forget to include your name, phone number and quote or customer number.

  To pay with a credit card over the phone, call 570.325.3656.

• How do I make reservations if I have passes, rainchecks, e-vouchers, or gift cards?

  If you have passes, rain checks, or gift vouchers that you would like to apply toward your Pocono Biking, Pocono Whitewater, and/or Skirmish Paintball reservation, you MUST give us a call at 570.325.3656. Please Note: Gift cards can be used for reservations or in any of our retail locations.  Passes and raincheck digital vouchers are only valid for trip reservations; they cannot be used in our retail locations. 

• What is your cancellation policy?

  Standard Cancellation Policy

  Pocono Biking Reservations canceled more than 10 days before the trip date may be rescheduled or refunded in full.

  Pocono Biking Reservations canceled within 10 days of the trip date may be rescheduled or converted to a digital raincheck (delivered via email) equal to the dollar amount paid by guests. Digital rainchecks are valid for 2 years. Please Note: Digital rainchecks are only valid for trip reservations; they cannot be used in our retail locations. 

  All Pocono Biking reservation cancellations within 2 days of the trip date will have a $10.00 rebooking fee deducted from their digital raincheck. This includes no-shows, day-of-trip cancellations, and late arrivals who are unable to bike. For example, if your trip is on a Saturday, you would need to cancel by Wednesday (end of business day) in order to avoid the $10.00 raincheck deduction.

  Although very rare, all reservations canceled by Pocono Biking come with the options of rescheduling, receiving a digital raincheck, or receiving a refund in full. It’s your choice!

  Private Trip Cancellation

  Pocono Biking Reservations for Private Trips canceled more than 10 days before the trip date may be rescheduled or refunded in full.

  Pocono Biking Reservations for Private Trips canceled within 10 days of the trip date may be rescheduled or have a digital raincheck issued via email. Digital rainchecks will be issued within 7 to 10 business days after your originally scheduled trip date. Digital Rainchecks are equal to the dollar amount of paid guests and are valid for 2 years.

  All Pocono Biking reservations for Private Trips canceled within 2 days of the trip date will have a $10.00 rebooking fee deducted from their digital raincheck. For example, if your trip is on a Saturday, you must cancel by Wednesday (end of business day) to avoid the $10.00 raincheck deduction.

  Private groups that show up with less than 10 bikers present OR cancel completely (without rebooking) within 2 days of their trip date will forfeit all money paid for the first 10 people. They will receive a digital raincheck for any paid bikers after the first 10 paid people (starting at 11 and up paid rafters). This includes no-shows, day-of-trip cancellations, and late arrivals who cannot raft. GLBs will only apply to bikers present that day!!!

  Although very rare, all private trip reservations canceled by Pocono Biking come with the options of rescheduling, receiving a digital raincheck, or receiving a refund in full. It’s your choice!

  Multi-Day Inn to Inn Bike Tour Cancellation

  There is a non-refundable deposit of $250/person to reserve a spot.

  The remaining balance is due 60 days before the trip start date. If you need to cancel for any reason, the cancellation must be in writing and mailed (or emailed) to us. Your refund amount will be determined based on the date we receive the written notice of your cancellation.

  If you cancel more than 15 days in advance, we can try to reschedule you on another trip date within one year. If we can not accommodate you on another trip date, standard cancellation fees apply. There will be no refunds or discounts given for arriving late or departing early.

  Cancellation Fee Schedule:
  60+ days prior to departure: Full refund minus deposit or reschedule within one year
  60-31 days prior to departure: Trip can be rescheduled to another trip date within one year or 50% refund
  30-15 days prior to departure: Trip can be rescheduled to another trip date within one year or 25% refund
  14 or less days prior to departure: No refund

  2-Day Overnight Bike Package Cancellation

  Note:  Balance Due 30 days prior to trip

  2-Day Bike Package Reservations canceled more than 10 days prior to the trip date may be rescheduled, refunded in full, or converted to a digital raincheck (delivered via email) equal to the dollar amount paid by guests.  Digital rainchecks are valid for 2 years.

  2-Day Bike Package Reservations canceled 5-10 days prior to the trip date may be rescheduled or converted to a digital raincheck (delivered via email) equal to the dollar amount paid by guests.  Digital rainchecks are valid for 2 years.

  2-Day Bike Package Reservations canceled 0-4 days prior to the trip date can not be rescheduled and will not receive a refund or raincheck.

• Can I bring my own bicycle or e-bike?

  Yes, you can bring your own bicycle! We recommend equipping your bicycle with 32mm or wider tires for the best cycling experience.

  Personal E-bikes are also permitted. Riders must be age 16 or older. Please note that all E-bikes must comply with DCNR’s E-bike Pedalcycle Policy, which our rental e-Bikes also follow.

  E-bikes MUST:

  • Be pedal-assist meaning they are equipped with fully functional, operable pedals
  • Weigh no more than 100 pounds
  • Not exceed 20 mph using the motor functionality
  • Be equipped with a motor of no more than 750 watts

  Please note that we are not responsible for any scratches or dents that may occur when transporting your bicycle. If you are concerned with cosmetic damage, we recommend bringing bike padding or simply renting a Trek bicycle from us.

• When do I have to return my bike rental?

  All bike rentals without shuttle services must be returned 30 minutes prior to the store closing, on the same day rented. If you are looking for a multi day bike rental, please call our office at 570.325.3656, ext. 151

• Do we have to bring lunch?

  Lunch is great to have every day. Both of our bike shops do have light snacks and drinks available for purchase. You are also welcome to bring your own lunch and snacks or visit one of the local sandwich shops (i.e., Molly Maguires) located within walking distance from our stores.

• Can we reserve Multi Day Adventures?

  Absolutely! Add another day of Biking, Pocono Whitewater Rafting, or Skirmish Paintball to your Pocono Biking getaway. We would be happy to help you plan your mini getaway. Call 1-800-WHITEWATER (1-800-944-8392) for details and reservations.

• Is there lodging available?

  YES! We do not have lodging at Pocono Biking, but there are many wonderful places to stay in the area – Inns, Resorts, B&Bs, Hotels, Campgrounds, etc. The Inn at Jim Thorpe and The Gilded Cupid Bed & Breakfast are both Pocono Biking partners and within walking distance of our Jim Thorpe trailhead store. Click Here for a complete local lodging list.

• What’s the weather like at Pocono Biking?

  Check it out… Click here for the weather.

• What are your policies on safety?

  We have maintained an excellent record of safety for over 40 years. However, any outdoor adventure activity offers varying degrees of inherent natural risk.

  Minimize your risk and maximize your fun by following these simple trail rules:

  • Give audible warnings when passing pedestrians and other bicyclists.
  • Bicyclists must yield to pedestrians.
  • Always yield right and pass on the left.
  • Do not take up the whole trail. When others are approaching, travel in a single file on the right.
  • Move off to the side of the trail when stopping. Let people that are in motion use the trail.
• Where can we park?

  When you visit our Jim Thorpe location, you can park in the municipal parking lot located next to the train station. They charge you a small fee but you can park there all day. The address for the municipal parking lot is: 1 Susquehanna St., Jim Thorpe, PA 18229.

  Oppositely, when you visit our White Haven location, you can use our free parking lot!

• Are there bathrooms on the trail?

  We have a restroom at both of our locations in White Haven and Jim Thorpe. When you’re on the trail, there’s a bathroom in White Haven, Rockport, Glen Onoko, Lehighton, and Slatington.

• Are there places to eat on the trail?

  When you take our Lehigh Gorge shuttles, there are no places to purchase food along the trail; however, there are picnic tables for you to enjoy lunch! You can pick up food in Jim Thorpe or White Haven to take with you on the bike trail!

  When you bike the Lehigh Gap section between Jim Thorpe and Cementon, there are a few places to purchase food along the way in Slatington, Bowmanstown, Weissport, and upon your return to Jim Thorpe.

• Do you offer gift cards?

  Yes, we offer gift cards for all of our activities – Pocono Whitewater Rafting, Rail Trail Pocono Biking, and Skirmish Paintball.

  Gift cards can be purchased for any monetary amount and be redeemed toward any activity or item in our retail stores.

  To purchase a gift card, give us a call at 570.325.3656. Shipping is FREE!

• What is the minimum age for biking?

  The minimum age for biking for anyone renting a bicycle or caboose from Pocono Biking is 2 years old.

  The minimum age to ride an e-bike is 16, whether you’re renting one or bringing your own.

  For a caboose rental, children must be at least 24 months, sit upright unattended, and be able to hold his/her head up while wearing a bicycle helmet.

  For anyone bringing their own bicycles and an age-appropriate baby seat, the minimum age is 1.

  According to PA law, “Anyone under the age of 12 must wear a helmet when riding a bicycle. This applies to anyone operating the bicycle, riding as a passenger, or riding in an attached restraining seat or trailer.” Helmets are free to use with a bicycle rental. They can also be rented for $7 if you are bringing your own bikes.

  A valid ID is required for all rentals.

• Can we bring our dog biking?

  We will allow you to bring your dog on our daily bike trips as long as the other guests that are on the bike shuttle agree. In the rare instance that they do not agree, you can move to a later shuttle (if available), receive a full refund, or opt out of our shuttle service and ride out/back on the D&L Trail.

  Dogs MUST be friendly and well behaved around strangers.

  Dogs are NOT permitted in our child cabooses! If you bring your own dog carrier, you MUST pay a shuttle fee for us to transport the equipment.

• I am bringing my own bicycle, what size tires do you recommend?

  If you have your own bicycle, we encourage you to bring it! We recommend that your bike is equipped with 32mm or wider tires and is tuned up prior to your ride.