FAQ

Find out everything you need to know.

• How do we reserve our trip?

  We have plenty of Trek rental bikes and shuttles available. Advance reservations for bicycle rentals and trail shuttle services are strongly recommended and absolutely necessary for groups of 10 or more.  While we do accept day of walk-in’s, we cannot guarantee a bike rental or space on our shuttle services unless advance reservations have been made. Day of trip bikes and shuttle seats are given away on a first come first serve basis. For your convenience, we have two Pocono Biking locations that rent bikes and run shuttles. Don’t forget to check the locations page to confirm hours and other important information.

  Advance reservations can be made by calling us at 570.325.8430.

• What is your payment policy?

  Credit cards are accepted over the telephone or you may send a check or money order. Payment in full must be received in order to make a reservation. If you are mailing payment, send to: Pocono Biking, 1519 State Route 903, Jim Thorpe, PA 18229. Mailed payments must be received 2 weeks prior to your trip date. To pay with a credit card over the phone call 570-325-8430

• What is your cancellation policy?

  Cancellations made more than 10 days prior to a trip may be rescheduled or refunded. If you cancel within 10 days of your trip, we would be happy to reschedule or send passes that will be good for two years.

• Can I bring my own bicycle?

  Yes, you can bring your own bicycle but please note that we are not responsible for any scratches or dents that may occur when transporting your bicycle.  If you are concerned with cosmetic damage, we recommend bringing bike padding or simply renting a Trek bicycle from us.

• Do we have to bring lunch?

  Lunch is great to have everyday. Both of our bike shops do have light snacks and drinks available for purchase. You are also welcome to bring your own lunch and snacks or visit one of the local sandwich shops (i.e. Molly Maguires) located within walking distance from our stores.

• Can we reserve Multi Day Adventures?

  Absolutely! Add another day of Biking, Pocono Whitewater Rafting, or Skirmish Paintball to your Pocono Biking getaway. We would be happy to help you plan your mini getaway. Call 1-800-WHITEWATER (1-800-944-8392) for details and reservations.

• Is there lodging available?

  YES! There is no lodging at Pocono Biking, but there are many wonderful places to stay in the area – Inn’s, Resorts, B & B’s, Hotels, Campgrounds, etc. The Inn at Jim Thorpe & Gilded Cupid Bed & Breakfast are both Pocono Biking partners and within walking distance to our Jim Thorpe trailhead store. Click Here for a complete local lodging list.

• What’s the weather like at Pocono Biking?

  Check it out… Click Here For Weather

• What are your policies on safety?

  We have maintained an excellent record of safety for over 40 years. However, any outdoor adventure activity offers varying degrees of inherent natural risk.

  Minimize your risk and maximize your fun by following these simple trail rules:

  • Give audible warning when passing pedestrians and other bicyclists.
  • Bicyclists must yield to pedestrians.
  • Always yield right and pass on the left.
  • Do not take up the whole trail. When others are approaching travel in a single file on the right.
  • Move off to the side of the trail when stopping. Let people that are in motion use the trail.
• Where can we park?

  When you visit our Jim Thorpe location, you can park in the municipal parking lot located next to the train station. They charge you a small fee but you can park there all day. The address for the municipal parking lot is: 1 Susquehanna St., Jim Thorpe, PA  18229.

  Oppositely, when you visit our White Haven location, you can use our free parking lot!

• Are there bathrooms on the trail?

  We have a restroom at both of our locations. When you’re on the trail, there’s a bathroom at Rockport and Glen Onoko.

• Are there places to eat on the trail?

  There are no places to purchase food along the trail, however, there are picnic benches for you to enjoy lunch! You can pick up food in Jim Thorpe or White Haven to take with you on the bike trail!

• Do you offer gift cards?

  Yes, we offer gift cards for all of our activities – Pocono Whitewater Rafting, Rail Trail Pocono Biking and Skirmish Paintball.

  Gift cards can be purchased for any monetary amount and be redeemed toward any activity or item in our retail stores.

  To purchase a gift card, just give us a call at 570.325.8430. Shipping is FREE!