FAQ

Find out everything you need to know.

• How do we reserve our trip?

  We have plenty of Trek rental bikes and shuttles available. Advance reservations for bicycle rentals and trail shuttle services are strongly recommended and absolutely necessary for groups of 10 or more. While we do accept day of walk-ins, we cannot guarantee a bike rental or space on our shuttle services unless advance reservations have been made. Day of trip bikes and shuttle seats are given away on a first come, first served basis. For your convenience, we have two Pocono Biking locations that rent bikes and run shuttles. Don’t forget to check the locations page to confirm hours and other important information.

  Advance reservations can be made by calling us at 570-325-8430.

• What is your payment policy?

  Credit cards are accepted over the telephone, or you may send a check or money order. Payment in full must be received in order to make a reservation.

  If you are mailing payment, send to: Pocono Biking, 1519 State Route 903, Jim Thorpe, PA 18229. Mailed payments must be received 2 weeks prior to your trip date. Don’t forget to include your name, phone number and quote or customer number.

  To pay with a credit card over the phone, call 570-325-8430.

• What is your cancellation policy?

  Cancellations made more than 10 days prior to a trip may be rescheduled or refunded. If you cancel within 10 days of your trip, we would be happy to reschedule or send a digital raincheck that will be good for two years.

• Can I bring my own bicycle or e-bike?

  Yes, you can bring your own bicycle. We recommend equipping your bicycle with 32mm or wider tires.

  E-bikes are also permitted but they MUST adhere to DCNR’s e-bike policy.

  Ebikes MUST:

  • Be pedal-assist meaning they are equipped with fully functional, operable pedals
  • Weigh no more than 100 pounds
  • Not exceed 20 mph using the motor functionality
  • Be equipped with a motor of no more than 750 watts

  Please note that we are not responsible for any scratches or dents that may occur when transporting your bicycle. If you are concerned with cosmetic damage, we recommend bringing bike padding or simply renting a Trek bicycle from us.

• Do we have to bring lunch?

  Lunch is great to have every day. Both of our bike shops do have light snacks and drinks available for purchase. You are also welcome to bring your own lunch and snacks or visit one of the local sandwich shops (i.e., Molly Maguires) located within walking distance from our stores.

• Can we reserve Multi Day Adventures?

  Absolutely! Add another day of Biking, Pocono Whitewater Rafting, or Skirmish Paintball to your Pocono Biking getaway. We would be happy to help you plan your mini getaway. Call 1-800-WHITEWATER (1-800-944-8392) for details and reservations.

• Is there lodging available?

  YES! We do not have lodging at Pocono Biking, but there are many wonderful places to stay in the area – Inns, Resorts, B&Bs, Hotels, Campgrounds, etc. The Inn at Jim Thorpe and The Gilded Cupid Bed & Breakfast are both Pocono Biking partners and within walking distance of our Jim Thorpe trailhead store. Click Here for a complete local lodging list.

• What’s the weather like at Pocono Biking?

  Check it out… Click here for the weather.

• What are your policies on safety?

  We have maintained an excellent record of safety for over 40 years. However, any outdoor adventure activity offers varying degrees of inherent natural risk.

  Minimize your risk and maximize your fun by following these simple trail rules:

  • Give audible warnings when passing pedestrians and other bicyclists.
  • Bicyclists must yield to pedestrians.
  • Always yield right and pass on the left.
  • Do not take up the whole trail. When others are approaching, travel in a single file on the right.
  • Move off to the side of the trail when stopping. Let people that are in motion use the trail.
• Where can we park?

  When you visit our Jim Thorpe location, you can park in the municipal parking lot located next to the train station. They charge you a small fee but you can park there all day. The address for the municipal parking lot is: 1 Susquehanna St., Jim Thorpe, PA 18229.

  Oppositely, when you visit our White Haven location, you can use our free parking lot!

• Are there bathrooms on the trail?

  We have a restroom at both of our locations in White Haven and Jim Thorpe. When you’re on the trail, there’s a bathroom at Glen Summit, Rockport, Glen Onoko, Lehighton, and Slatington.

• Are there places to eat on the trail?

  When you take our Lehigh Gorge shuttles, there are no places to purchase food along the trail; however, there are picnic tables for you to enjoy lunch! You can pick up food in Jim Thorpe or White Haven to take with you on the bike trail!

  When you take the Lehigh Gap Shuttle and bike between Cementon and Jim Thorpe, there are a few places to purchase food along the way in Slatington, Bowmanstown, Weissport, and upon your return to Jim Thorpe.

• Do you offer gift cards?

  Yes, we offer gift cards for all of our activities – Pocono Whitewater Rafting, Rail Trail Pocono Biking, and Skirmish Paintball.

  Gift cards can be purchased for any monetary amount and be redeemed toward any activity or item in our retail stores.

  To purchase a gift card, give us a call at 570-325-8430. Shipping is FREE!

• What is the minimum age for biking?

  The minimum age for biking for anyone renting a bicycle or caboose from Pocono Biking is 2 years old. For a caboose rental, children must be at least 24 months, sit upright unattended, and be able to hold his/her head up while wearing a bicycle helmet. For anyone bringing their own bicycles and an age-appropriate baby seat, the minimum age is 1. According to PA law, “Anyone under the age of 12 must wear a helmet when riding a bicycle. This applies to anyone operating the bicycle, riding as a passenger, or riding in an attached restraining seat or trailer.” Helmets are free to use with a bicycle rental. They can also be rented for $5 if you are bringing your own bikes. A valid ID is required.

• Can we bring our dog biking?

  We will allow you to bring your dog on our daily bike trips as long as the other guests that are on the bike shuttle agree. In the rare instance that they do not agree, you can move to a later shuttle (if available), receive a full refund, or opt out of our shuttle service and ride out/back on the D&L Trail. Dogs are NOT permitted in our child cabooses! If you bring your own dog carrier, you MUST pay a shuttle fee for us to transport the equipment.

• I am bringing my own bicycle, what size tires do you recommend?

  If you have your own bicycle, we encourage you to bring it! We recommend that your bike is equipped with 32mm or wider tires and is tuned up prior to your ride.